FAQ:
Do you bill medical insurance, PIP (car accident insurance) or L & I (Injury at work)?
While we do not accept or bill medical insurance, PIP or L & I, we are happy to provide you with a coded receipt (superbill) for you to submit to your insurance company on your own if your policy has out of network benefits. It is important to know that your insurance provider may not reimburse the entire charge or accept the superbill. (please check with your insurance provider prior to services).
What if I am late or miss my appointment ?
We know life happens. Time is valuable. Because we reserve the time for you, we require at least 24-hour notice in the event of cancellation. Last minute cancellations/no-shows within the 24-hour period will be subject to a charge equal to 50% of the reserved service amount. If you are late we will do our best to give you the full time allotment, but if we can’t you will receive a shorter treatment.
What if I am not feeling well on the day of my appointment?
We take the health and safety of our guests and staff very seriously. If you are experiencing fever or chills, cough, shortness of breath, difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, or diarrhea please reschedule your appointment without penalty. If you have been exposed to anyone who has COVID, please cancel without penalty.
Is a massage, facial or body waxing right for me?
You are responsible for providing and updating your practitioner with a complete and updated medical history. If you are pregnant, have a history of blood clots, osteoporosis, aneurysm, fractures of the neck or back, have a skin rash, are undergoing cancer treatment, or have an infection of any kind, please seek your doctor's advice before scheduling your massage or skin care service.
Can my kids get massage, skin care and waxing too?
Yes! Children under the age of 18 must have a signed permission from their parent/guardian prior to appointment. We require parent/guardian presence in the treatment room for the appointment.
Do you do couples massage?
We do not offer couples massage in the same room.
How do I purchase a gift certificate?
We have gift cards available at the Spa during office hours. For your convenience we also have e-certificates available here.
What if I lose my Gift Certificate?
If you lose your Gift Certificate it may be very difficult to track down in the system and may take up to 7 - 10 days to locate. Information that we need to find a Gift Certificate: The purchaser’s name, exact date it was purchased, the purchaser’s email and the exact gift card amount. There is no guarantee that we will be able to locate your gift certificate, please treat your Gift Certificates like cash.
And just in case you were wondering…
Massage is a professional therapeutic healing art and not a sexual service. Any illicit or sexually suggestive inquiries, remarks or advances will result in immediate termination of the massage session without refund. Any perceived threats to safety will be immediately reported to authorities.
